SELLING PHARMACEUTICALS in a managed care environment presents unique challenges, because two distinct entities exert enormous influence on a patient's
decision to purchase and use a pharmaceutical product. The first and most obvious influence is the physician. The second influence
is the organization or individual that pays for the prescription.
To maximize sales in a managed care environment, pharmaceutical representatives must have a solid understanding of three concepts:
- Who is ultimately paying for pharmaceuticals.
- How these payers exert influence over the sale of a pharmaceutical product.
- How to leverage the payers' influence to maximize a product's sales.
It may be instinctive to simply say that pharmaceuticals are paid for by managed care organizations like health maintenance
organizations or by employers. However, pharmaceutical reimbursement cannot be described by such simple statements. Two interrelated
concepts — opportunity costs and insurance risk — better define the true payer of pharmaceuticals.
Understanding opportunity cost  Employers pass risk to MCOs
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The term "opportunity cost" is based on the premise that all resources are scarce, and therefore every time we make a choice
to use a resource (for example, to pay money for a prescription), we forsake the opportunity to use that resource (the money)
in another way. The value of the sacrificed alternative is called the opportunity cost. For instance, making a sales call
to a physician on the far side of town may bear the opportunity cost of not seeing three physicians on the near side of town.
The concept of opportunity costs can help identify the organization or individual paying for a prescribed pharmaceutical.
(Often the opportunity cost is borne by many payers.) Because the true payer is sacrificing other opportunities when buying
a pharmaceutical, this payer can have enormous influence on the sale of your drug. The true payer must believe in the value
of the drug in order for you to log a successful sale.
Understanding insurance risk
Three primary entities fund pharmaceuticals: employers, the government (Medicare and Medicaid) and individuals. Although they
may "fund" pharmaceuticals, these three payers may not necessarily hold the opportunity costs. In fact, they often pass the
opportunity costs to other members of the healthcare system, as in the following example:
Employers pass risk to MCOs. On January 1, 2006, Acme Birdseed — an employer — contracts with GoodCare HMO for health insurance and pays GoodCare $40,000.
In return for this prepayment, GoodCare agrees to cover all of the future healthcare costs for Acme's five employees at a defined level of service. GoodCare bets that the care it provides will cost
less than Acme's prepayment (GoodCare holds the risk). As the year progresses, it becomes clear that GoodCare has made the
wrong bet, as total costs will exceed the prepayment. GoodCare thus loses money from the Acme contract (see figure).
As in this example, organizations that offer health insurance (such as HMOs and other managed care organizations) contract
directly with employers, governments or individuals. These contracts stipulate that, in return for a prepayment (known as
a premium), the health insurer agrees to cover a defined percentage of an unknown, future level of healthcare services. Because
there is a defined prepayment and an undefined future utilization of defined services, the health insurer is at risk for financial
loss if the cost of services exceeds the prepayment. The insuring organization — in this case, GoodCare — assumes what is
commonly known as insurance, or actuarial, risk.
We can also use the Acme Birdseed example to explain the transfer of opportunity costs. When Acme transfers the premium funds
to GoodCare, Acme also transfers the opportunity cost for any healthcare decision to GoodCare. From the point of the transfer,
GoodCare bears the opportunity cost: Each time a dollar is spent on medical care for Acme's employees, GoodCare sacrifices
the opportunity to spend that dollar elsewhere. This transfer creates the incentive for managed care organizations like our
fictional GoodCare to "manage" care.